Came set up badly, fahrrad-xxl were actually fine with this and paid for the bike to be set up properly in a local bike shop. I've called 3 times there and they've said that is not their department and someone will contact me. The most costly parts on the bike such as Battery, motor and controls worked very well. A low-life bunch that you should avoid at all costs. Finde hier deine nahegelegene Fahrrad XXL Filiale | Einfach in Liste oder Karte auswählen vorbeischauen Größte Auswahl Teststrecken Fahrradleasing & Service Now comes the interesting part:Suddenly one days the battery stopped charing and working. Mein Tipp für HH ist 1000Raeder, gute Auswahl und eine ganze Reihe herabgesetzter Vorführmodelle. Strange enough they tried to avoid me coming to the store.... ugh. Demo centres feature e-MTB models available for extended test rides. The bike needed some adjustments - a better derailleur indexing and brake position adjustment to be able to brake with one finger, but this is something one can do themself. Deutschland. Kunde nur ein Fahrrad oder nen Rahmen bei ihm bezieht und sich dann nie wieder blicken lässt, dann bleibt genau dieser Händler nicht allzulange bestehen, vorallem weil die Konkurrenz dann höchstwahrscheinlich günstiger ist. Premium bike specialists are experts in our high-end models. Pay a bit more and buy from a local bike shop. 27K likes. I will update my review here based whats going to happen further in my case. Besonderes Aushängeschild von Fahrrad-XXL ist das umfassende Produktangebot – sowohl im Onlineshop als auch in unseren Häusern mit ihrer Gesamtfläche von mehr als 60.000 m². Staffed with e-bike specialists and plenty of models to test-ride, these retailers are your destination for pedal-assist electric bikes. Hi, natürlich kann man über den Preis verhandeln. (1,522 reviews). "I just hope that if i ever receive my bike that the hassle was worth while. Save yourself and don't buy from them! všečkov. Bought a bike online from them (road bike, approx 1300 EUR). They've even closed their phone lines ("because of corona"). They don't care about the customer only about the money. By signing up, you consent to sending the above information to Trek Bicycle, which will be stored in the United States. I order a cube acid hybrid ebike for 2200€.The rear derailleur had caused some problem during shifting of gears etc, but I didn't send it back and fixed it reasonably on my own. Ordered a Cube SL. Er hat mir dann das Fahrrad verkauft mitsamt dem am Rahmen montierten Kindersitz. Obviously, cutting costs at every corner - poor products, no QC, non-existent servce and trying to avoid any of the statutory obligations. Worst after sales and customer service ever.UPDATE: They answered me by email at 23/09 offering 10% discount to keep the bike or return the bike and get 10% voucher discount. Pop in to explore Trek’s best bikes. They told me they need 4 weeks to process the request, its been 3.5 weeks precisely and no far not a single reply and don't even get me started on their customer care. © 2020 Trustpilot, Inc. All rights reserved. The return period of 14 days by German law has passed because I was expecting a good will from their side, but this company is just evil. Deutschlands größte Fahrrad-Auswahl im Online-Shop sowie in unseren 15 Filialen - das ist Fahrrad XXL. Absolutely shocking!!! avoid. 27 tis. Coffee … My question is , if a company has such hardships providing service, why to keep on selling new bikes. So i've created a ticket by sending them an email to service(at)fahrradxxl.de. Get special offers, exclusive product news and event info straight to your inbox. Never EVER buy from them! Digital sowie lokal dürfen sich die Kunden nicht nur auf hochwertige Markenfahrräder freuen, sondern auch auf die passenden Fahrradteile und Fitness-Zubehör. , 73779 Do you agree with fahrrad-xxl.de’s 4-star rating? Fahrrad XXL. did not visit the store, just called and got online help how to order the bike I wanted. 2 weeks later the chain breaks and damages the front and rear derailleurs on only my third ride when I'm in the middle of nowhere. Gruß Matthias . Bought bike online, it was canceled after 4 days without any notification, only noticed because checked the site. Wir von Fahrrad XXL lieben die flowigen Trails in den Bergen, das Cruisen durch die City oder das gemütliche Radeln in den Wäldern und am stillen Wasser. Estás en la versión de United Kingdom / English de la web de Trek Bicycle. I've put this in the hands of my lawyer now but anyone else should save themselves the agro and go elsewhere. Habe im letzten Jahr ein Fahrrad mit Carbonrahmen bei unserem Fachhaendler gekauft, nachdem ich ihm geschildert habe, das ich ein sportliches aber stabiles Fahrrad moechte, da ich auch einen Kindersitz dafuer brauche. Check out what 1,063 people have written so far, and share your own experience. Para ir a la versión de la web de Trek Bicycle de tu país pincha aquí. Nightmare to get home and now waiting 2 weeks for a response to my email asking for a refund for this clearly poor quality bike - and received no response at all. No hassle, prompt delivery! Placed the order, got confirmation got the mail with delivery day and time and from this moment all went hell. This information may be used for providing marketing materials to you from Trek Bicycle, it subsidiaries, its affiliate Trek Travel LLC, and your local dealers. Perfect online shop. Create your very own with Project One, Trek’s custom bike program. Try before you buy! Worst customer service experience ever! Don’t settle for anyone else’s bike. Save your money, the first impression was good then just SHOCKED, Show reviews in all languages. I answered the email and still no answer back! Its super easy to contact their customer care but they are absolutely power less and they wont even connect you to their tech support, they will just ask you to wait and wait and wait. By signing up, you consent to sending the above information to Trek Bicycle, which will be stored in the United States. As soon as I've opened the box I saw that they've delivered the wrong size, it was size 49cm not 52. Who rides a bicycle for long distances, traveling and competitions knows how bike fit is important. This information may be used for providing marketing materials to you from Trek Bicycle, it subsidiaries, its affiliate Trek Travel LLC, and your local dealers. I got the bike in less than two weeks despite the times of Corona. the most helpful person i interacted with was an intern. It has passed 11 days already and no one contacted me, not even an email. After 7 weeks the crank arm just came off - the customer service I got was just horrible - delays, excuses, trying to shift the blame on to me. AW: Kann man über den Preis verhandeln? Absolutely horrendous customer service - there can be no excuse for such long processing delays (see all the other review, I'm not alone). Nice selection of bikes in the shop, good service. Alles so wie man es erwartet hat - absolut Top! The bike suggested by the team member appeared to be the best price/value for me from the other 3 bikes I've tested. my request, to leave the bike at my neighbor, as i am not at home was declinedmy request to change the address to ether my work or my neighbors was declinedmy request that i could pick it up after work was declinedthe only option which was given was that i have to be home and that i have to sign for it. If you wish to opt out, you may do so at any time by clicking on the “unsubscribe” link that appears at the bottom of each of our emails. I've bought 2 bikes from Fahrad-XXL Nord, one online, one in the shop.Online delivery was fast and easy. it started even before i could put in an order that their newsletter promo codes don't work and if you inquire about it, they'll send you from customer service point to customer service point. Zitieren. Explore retailers offering demos and demo events, where you can connect with experts and try a variety of gear and bike models before you buy. Pedelecs verkaufen ist für die Händler mit viel … NOTHING! Customer service agent did not let me finish my sentence, did not listen or tried to give me the impression that she wants to talk to me.my request to speak to a manager was declinedmy request to speak to a supervisor was declinedcustomer service at its best. the first impression was good. I am doing this review based on the pure frustration that my new ebike despite being just 2 months old, has been sitting ducks in the basement for over a month now. I've ordered a red Trek Checkpoint ALR 4 2021 52cm at 03/09/2020 and got the bike delivered at 10/09/2020. "Unbelievable!!! Wir von Fahrrad XXL lieben die flowigen Trails in den Bergen, das Cruisen durch die City oder das gemütliche Radeln in den … No te preocupes, todos nos equivocamos. Fahrrad XXL.